MOHAMED ZAHRAN
COLOMBO ; On Wednesday, January 17th, I received a call regarding my complaint about digital pickpocketing tactics by PickMe. I was requested to visit the Police Headquarters in Colombo 2 on Friday, January 19th, between 8:30 AM and 12:00 noon.
Arriving at 9:00 AM, I handed over my mobile phone at the reception and was issued a token and visitor’s pass. The process included a full-body scan by the Ministerial Security Division (MSD), followed by the placement of a yellow sticker on my shirt to confirm the security check.
I was then directed to a canopy area where several police officers, including lady officers, were seated in an orderly manner. While my complaint was being documented, we were served cups of malted milk on trays—a gesture that boosted the power, strength and energy (or, as we say in Sinhala, “Javaya, Balaya saha Shakthiya!”).
Afterward, I was given a token number to meet the Director of the CCD, who initiated a deeper investigation. I also consulted with the Director of IT, who assured me that the matter would be forwarded to the Ombudsman, who would communicate directly with PickMe.
Before leaving, I was provided a reference number and contact details, including both a landline for the headquarters and a mobile number of an SSP, ensuring smooth follow-ups.
What truly stood out was the efficiency and transparency of the entire process. The adherence to token numbers, the professionalism of the staff, and their customer-centric approach created a stark contrast to the usual bureaucratic delays often associated with government institutions.
This experience left me impressed and hopeful. Police Headquarters in Colombo 2 serves as a role model for other government institutions. Kudos to the Inspector General of Police (IGP) for fostering such a welcoming and efficient environment. I hope His Excellency, the President A K Dissanayake recognizes the selfless service and dedication of this exceptional team
