COLOMBO : : The Ministry of Foreign Affairs, Foreign Employment and Tourism, together with Sri Lanka
Bureau of Foreign Employment (SLBFE) and the International Labour Organization (ILO),
recently, commemorated the International Domestic Workers’ Day with the
official launch of “LankaKonect”, a Complaint Management Application (CMA) designed to
strengthen protection, improve complaint management, and enhance access to support
services for Sri Lankan migrant workers worldwide.
The Application was launched by the Minister of Foreign Affairs, Foreign Employment and
Tourism Vijitha Herath, at a ceremony in Colombo, in the presence of the Deputy
Minister of Foreign Affairs and Foreign Employment Hon. Arun Hemachandra, ILO Country
Director Joni Simpson, representatives of Diplomatic Missions and Senior Government
officials, , development partners, and other stakeholders, while representatives of the Sri Lanka
Missions and Posts abroad also joined the event virtually.
Developed through a collaborative partnership between the Ministry of Foreign Affairs,
Foreign Employment and Tourism, the International Labour Organization (ILO), and the Sri
Lanka Bureau of Foreign Employment (SLBFE), with technical support from Sri Lanka
Telecom (SLT), the “LankaKonect” Mobile Application provides migrant workers with a
centralized and user-friendly digital platform to submit complaints and requests for assistance,
monitor the progress of their cases, and access essential information and support services,
regardless of their country of employment.
The Application addresses a longstanding gap in migrant worker protection by digitally
integrating the complaint management processes of the Sri Lanka Bureau of Foreign
Employment (SLBFE), the Consular Affairs Division of the Ministry of Foreign Affairs,
Foreign Employment and Tourism, and the Sri Lanka Missions and Posts abroad. This
integrated platform enhances institutional coordination, facilitates centralized case
management and monitoring, and enables more timely, efficient, and coordinated responses
to complaints and welfare concerns raised by Sri Lankan migrant workers overseas.
Originally conceptualized as a digital complaint management mechanism, “LankaKonect”
evolved through extensive consultations among Government institutions and development
partners into a comprehensive digital platform serving the wider Sri Lankan migrant
community. In addition to complaint management, the Application provides access to
essential information and services for Sri Lankans living overseas for employment, education,
and residential purposes, enabling them to remain connected with Government institutions
throughout their migration journey
